Cancelation Policy

If you want to cancel your order or change the pick up or delivery day, please contact +1 847 977-2937 to have a credit store for your next purchase or to get a full refund back to your card in 3-5 business days( depend on the situation of your order). We are all humans and plans can change and things go wrong but we are always on client’s side to help you and assist you with our customer service as much as we can.

Return Policy

All purchased Bordo Flowers floral arrangemnt and bouquets are final. We are providing a service consisting of perishable items with sensitivity to temperature, moisture, and light. Receiving a defective product being the only exception. All such claims must be made within 12 hours of receiving the flowers. 

A photo of the arrangement must be submitted to [email protected] or call +1 (847) 977 2937. Please keep in mind that flowers are perishable and have a life of their own. Proper care is required. It is the responsibility of the recipient to follow care instructions provided by Bordo Flowers.